FAQ - Auschwitz


Which day is the best to visit the exhibition?

It is advisable to come on weekdays if possible to avoid crowding.

How much time should I allot for a visit?

The tour takes about 2.30 hours. Of course, you can stay longer in the exhibition if it is your desire. Just remember rooms closing time.

Are guided visits available?

Individual visitors will be guided by a personal audio guide which you download to your mobile or tablet (don’t forget to bring headphones and have the device battery loaded). Audio guides are included in your admission. The guide will greatly enhance your experience.

Is the exhibition suitable for children?

The exhibition is recommended for ages 12+.

Both the tour and audio guide have been developed by a multidisciplinary team of experts so every visitor can make the most of their visit to the Auschwitz exhibition and fully understand the facts it introduces. In fact, many of our visitors are secondary education students, who have in their history syllabus information on World War II.

Although the history of Auschwitz is challenging, we have developed this exhibition not only with profound respect for the victims, but also for our visitors. Care has been taken to ensure that there are no gratuitous depictions of violence. Every effort has been made to consider the emotional impact this story can have on our visitors, so that they can safely explore this

history, seek to understand it better, and to make meaning for themselves.

How long will the exhibition stay in Malmömassan?

The exhibition is open until 29 January 2023 and is the only stop in Scandinavia.

I want to go with some friends or relatives. Do I need to make a reservation?

To ensure your preferred date and time, pre-purchased tickets are highly recommended. Walk-up tickets not available.

Can I take photos when visiting the exhibition?

You can use your phone or camera to take pictures, but flash, tripods, selfie sticks or any other devices that can disturb the other visitors’ movements or vision are not allowed. If you do take photos, remember to make sure your photos respect the memory of the victims. Share your experience on social media with the exhibition hashtag #NotlongagoNotfarway.

If it is deemed necessary to the proper operation of the exhibition or the optimal preservation of the exhibits, taking pictures may be temporarily forbidden.

Are the premises adapted to people with impaired mobility?

Malmömässan exhibition space does allow wheelchairs. If you have any special necessity, do not hesitate to contact us so we can help. Please note, strollers will not be allowed within the exhibition. 

I have a hearing impairment. How can I visit the exhibition without the audio guide?

All the Auschwitz exhibition rooms are introduced by detailed descriptive texts. Also, all the displays and objects have individual captions and videos are subtitled.

I have bought the tickets in advance, but will not be able to visit the exhibition. Can I get my money back?

No refunds are available, but you may reschedule your visit for another day.

What temperature does it inside the exhibition?

Due to conservation reasons, the temperature (21 degrees) inside the exhibition is kept constant. On warm days layered clothing is suggested.

Is the sanitary pass (COVID-19) mandatory to access the exhibition?

We are following FHM’s restrictions and recommendations at the time being.

Can I bring a stroller?

It is allowed to bring a stroller to the exhibition, it’s important to note that the visit should be done calmly, collected and safely in order to not disturber the other visitors. Bringing children under the age of 12 years old is not recommended due to the fact that loud noises, playing and running can lead to you being asked to leave the exhibition.

Can I borrow a wheelchair?

There are no wheelchairs available for lending, you can borrow a stool to sit on during the exhibition.


How do I reschedule my tickets?

Tickets must be rebooked before the ticket expires. To rebook tickets, please contact Tickster support at support@tickster.com phone or +46 (0) 771-47 70 70.