FAQ

Which day is the best to visit the exhibition?

It is advisable to come on weekdays if possible to avoid crowding. On weekends, the exhibition will best be viewed in the morning or at midday.

How much time should I allot for a visit?

The tour takes about 2-3 hours. Of course, you can stay longer in the exhibition if it is your desire. Just remember rooms will close at 21.30.

Are guided visits available?

No. Visitors will can guided by personal audio guide MP3 players. The purchase of a ticket with audioguide included will be compulsory in this case.

Is the exhibition suitable for children?

Both the tour and audio guide have been developed by a multidisciplinary team of experts so every visitor can make the most of their visit to the Auschwitz exhibition and fully understand the facts it introduces. In fact, many of our visitors are secondary education students, who have in their history syllabus information on World War II.

Although the history of Auschwitz is challenging, we have developed this exhibition not only with profound respect for the victims, but also for our visitors. Care has been taken to ensure that there are no gratuitous depictions of violence. Every effort has been made to consider the emotional impact this story can have on our visitors, so that they can safely explore this history, seek to understand it better, and to make meaning for themselves.

How long will the exhibition stay in Spain?

Since it has been extended, the Auschwitz exhibition will be in Madrid until October 7th, 2018. This is the only location where the exhibition will be shown in Spain.

I want to go with some friends or relatives. Do I need to make a reservation?

No. Reservations are only for groups of over 15 people. Individual tickets can be bought at the ticket office or on the website.

Can I take photos when visiting the exhibition?

You can use your phone or camera to take pictures, but flash, tripods, selfie sticks or any other devices that can disturb the other visitors’ movements or vision are not allowed. If you do take photos, remember to make sure your photos respect the memory of the victims. Share your experience on social media with the exhibition hashtag #nohacemuchonomuylejos.

If it is deemed necessary to the proper operation of the exhibition or the optimal preservation of the exhibits, taking pictures may be temporarily forbidden.

Are the premises adapted to people with impaired mobility?

All the Arte Canal Exhibition Centre premises that will be home to the Auschwitz exhibition during its stay in Madrid are adapted to people with physical disabilities, and also to baby prams. Moreover, there are multiple places to rest throughout the exhibition in case you need it. If you have any special necessity, do not hesitate to contact us so we can help.

I have a hearing impairment. How can I visit the exhibition without the audio guide?

All the Auschwitz exhibition rooms are introduced by detailed descriptive texts. Also, all the displays and objects have individual captions and videos are subtitled.

I have bought the tickets in advance, but will not be able to visit the exhibition. Can I get my money back?

Unfortunately, as you are warned while buying them, once a ticket is bought, no exchanges or returns are allowed, except if the exhibition is cancelled.

What temperature does it inside the exhibition?

Due to conservation reasons, the temperature (21 degrees) inside the exhibition is kept constant. On warm days layered clothing is suggested.